Roborock has received Canstar’s 2026 Most Satisfied Customer Award for robot vacuums, with Australian respondents rating the brand highest overall among robot vacuums on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Participants rated their satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to achieve five stars in every category.
Customer feedback cited
Danni Li, Roborock’s marketing lead, said the company defines success by how much it can reduce the complexity or daily chores of modern life, giving customers more time for what they love to do.
Li said consumer centricity is a core value and that Roborock’s R&D team uses real customer feedback to shape future products, examining what users like, dislike, what slows them down at home and what they wish the products offered. Li described the Canstar award as particularly meaningful because it was decided by people who actually use robotic vacuums.
New mopping systems
Roborock says the Saros 20 Flow and Qrevo Edge 2 Flow, recently launched in Australia, deliver an enhanced mopping experience through SpiraFlow 2.0, an upgrade of its original roller mop system. The system uses 16 pressurised clean-water outlets to distribute water across the roller, raises roller rotation to 240RPM, applies 2.5 times downward mopping pressure and adds pressurised 100ºC fresh-water roller washing. Roborock claims the washing process provides a deep, hygienic clean with a 99% bacterial removal rate.
Saros 20 Flow specifications
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of mess so cleaning can be adjusted accordingly. Roborock lists a DuoDivide Main Brush and Dual Lifting Side Brushes with a 0% hair tangling rate, along with a RockDock that provides 100ºC pressurised mop washing and automated detergent dispensing.
Qrevo Edge 2 Flow specifications
At 8.98cm tall, the Qrevo Edge 2 Flow is described as one of the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For pet-owning homes, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and automatically adjusts waterflow, while the vacuum recognises carpet, lifts the roller mop up to 15mm and uses an Automatic Roller Shield to keep carpets dry.